Frequently asked questions
Answers to the things customers ask us most. Still stuck? We are one message away.
How long does delivery take?
Home delivery within most parts of Lagos usually takes 1 to 2 business days after dispatch.
Delivery times for nationwide pickup orders vary by state and selected pickup location. The estimated delivery time will be displayed at checkout.
Orders placed on weekends or public holidays are processed on the next business day. Please note that dispatch time is different from delivery time.
Which areas do you deliver to?
We currently offer:
- Home delivery within available areas of Lagos.
- Delivery to designated pickup locations across Nigeria.
Enter your location during checkout to view the delivery options available to you.
How does nationwide pickup work?
Select nationwide pickup as your delivery method during checkout, then choose the most convenient available pickup location.
Your order will be sent to the selected location, and you will be notified when it is ready for collection.
You may be required to provide your order details or a valid means of identification when collecting your order.
How will I track my order?
Where tracking is available, your tracking details will be sent after your order has been dispatched.
For pickup orders, you will receive an update when your order is ready for collection. Please wait for this notification before visiting the pickup location.
Contact us with your order number if you need help checking your delivery status.
How much does delivery cost?
We charge a flat, affordable rate for Lagos home delivery and nationwide pickup delivery.
The applicable delivery fee will be displayed at checkout before you complete your order.
Some extended Lagos locations, including Epe, Badagry, Ikorodu, and other difficult-to-reach areas, may require an additional fee. We will contact you before dispatch if an extra charge applies.
How does free delivery work?
Orders of ₦50,000 or more qualify for free standard delivery.
Additional charges may still apply to extended or difficult-to-reach locations. Any applicable charge will be communicated before your order is dispatched.
What payment methods do you accept?
You can pay securely by card or bank transfer through Paystack.
Payment on delivery may also be available in supported locations. The payment options available for your order will be displayed during checkout.
Are your products genuine?
Yes. We source our products from trusted and reliable suppliers.
Each product is reviewed before it is listed to ensure that the information provided is clear and that the product meets our selection standards.
Please contact us immediately if you have any concerns about an item you receive.
What is your return policy?
Unopened and unused items may be returned within 7 calendar days of delivery, provided that:
- The original seal remains intact.
- The item is in its original packaging.
- All accessories, manuals, and complimentary items are included.
For change-of-mind returns, the customer is responsible for the return delivery cost. Original delivery fees are not refundable.
Opened or used items cannot be returned because of a change of mind.
Please review our Returns and Refunds Policy for full details.
What should I do if my order is damaged, faulty, or incorrect?
Contact us preferably within 48 hours of receiving your order.
Please provide:
- Your order number.
- A description of the problem.
- Clear photos or videos of the item, packaging, and delivery label.
Keep the item and its original packaging while we review your claim.
Once confirmed, we will arrange an appropriate replacement, exchange, repair, or refund at no additional cost to you.
Can I get advice on which product to buy?
Yes. Send us a message through WhatsApp or our contact page if you need help understanding your options.
Our team, including a licensed pharmacist, can provide clear product guidance to help you make a more informed decision.
This guidance does not replace a medical diagnosis or personalised treatment from your doctor.
Do you sell prescription medicines?
Not currently.
At this stage, Lyfline Meds focuses on non-prescription health essentials, including medical equipment, diagnostic tools, supplements, and everyday wellness products.
Prescription-only medicines may be introduced in the future after the necessary professional, verification, and regulatory processes have been established.
Can I cancel my order?
You may request to cancel your order before it has been dispatched.
Once processing or dispatch has started, we may be unable to stop the order. You may request a return after receiving it, subject to our Returns and Refunds Policy.
What happens if I do not collect my pickup order?
Pickup orders must be collected within the collection period provided by the delivery company.
Orders that are not collected may be returned to us. Return, storage, or redelivery fees may apply if the order needs to be sent again.
Failure to collect an eligible order does not automatically qualify it for a full refund.
How can I contact Lyfline Meds?
For product, payment, delivery, or order enquiries, contact us through:
Email: hello@lyflinemeds.com
WhatsApp: +234 814 235 1724
Please include your order number when contacting us about an existing order.
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