Last updated: 2 August 2026

 

Lyfline Meds respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you when you visit lyflinemeds.com, create an account, place an order, contact us, or use any of our services.

 

1. Information We Collect

Depending on how you interact with Lyfline Meds, we may collect:

 

Information You Provide

• Your name, email address and phone number.

• Your delivery address, state and selected pickup location.

• Your order details, delivery instructions and purchase history.

• Account information when you register on our website.

• Product reviews, comments and other content you submit.

• Messages you send through email, WhatsApp, forms or customer support.

• Marketing preferences and communication consent.

• Health-related information you voluntarily provide when requesting pharmacist guidance.

Please only provide health information that is reasonably necessary for your enquiry.

 

Payment Information

Payments made through our website are processed by Paystack.

Paystack may collect and process your card, bank or other payment information under its own privacy and security terms. Lyfline Meds generally receives limited transaction information, such as your payment status, amount, payment method and transaction reference.

 

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• Your IP address.

• Browser, device and operating-system information.

• Pages viewed and links selected.

• Referring website or advertising source.

• Approximate location information.

• Date, time and duration of visits.

• Cookie identifiers and website interactions.

• Information used to detect fraud, spam or security threats.

 

2. How We Use Your Information

We may use your personal information to:

 

• Process, confirm and deliver your orders.

• Arrange Lagos home delivery or nationwide pickup delivery.

• Process payments, refunds, returns and exchanges.

• Create and manage customer accounts.

• Provide customer service and pharmacist support.

• Send order confirmations, delivery updates and service messages.

• Respond to questions, complaints and enquiries.

• Publish and manage approved product reviews.

• Prevent fraud, misuse and security incidents.

• Improve our website, products and customer experience.

• Measure website traffic, advertising and marketing performance.

• Send promotional emails or WhatsApp messages where you have agreed to receive them.

• Meet accounting, tax, regulatory and legal requirements.

• Establish, exercise or defend legal claims.

 

3. Our Reasons for Processing Your Information

We process personal information where:

• It is necessary to fulfil your order or provide a service you requested.

• You have given us consent.

• We need to comply with a legal or regulatory obligation.

• It is necessary for our legitimate business interests, such as preventing fraud, improving our services or responding to customers.

• It is necessary to protect your interests or those of another person, where permitted by law.

You may withdraw your consent at any time. Withdrawing consent does not affect processing that was lawful before the withdrawal.

 

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure advertising performance.

These may include:

• Essential cookies: Required for checkout, account access, shopping-cart functions, security and website operation.

• Preference cookies: Remember choices you make while using the website.

• Analytics cookies: Help us understand how visitors find and use the website.

• Advertising cookies: Help us measure campaigns and show more relevant advertising.

We may use tools such as Google Analytics and the Meta Pixel. These services may collect information about your browser, device, website activity, cookie identifiers and advertising interactions.

Where required, we will request your permission before activating non-essential cookies. You can also manage cookies through our cookie controls or your browser settings. Disabling some cookies may affect how the website works.

 

5. Marketing Communications

We may send you product updates, health information, promotions or special offers by email or WhatsApp where you have agreed to receive them or where otherwise permitted by law.

You can stop receiving marketing communications at any time by:

• Selecting the unsubscribe option in an email.

• Replying STOP to an applicable marketing message.

• Contacting us using the details at the end of this policy.

You may still receive necessary messages relating to your account, order, payment or delivery.

 

6. Who We Share Your Information With

We may share relevant information with trusted parties that help us operate our business, including:

• Paystack and other payment-service providers.

• Delivery companies and pickup-location providers.

• Website hosting, WordPress and WooCommerce service providers.

• Email, messaging and customer-support providers.

• Google, Meta and other analytics or advertising providers.

• Fraud-prevention, security and technical-support providers.

• Accountants, insurers, auditors, lawyers and professional advisers.

• Government authorities, regulators or law-enforcement bodies where legally required.

• A buyer, investor or successor if our business is reorganised, sold or transferred.

Delivery providers receive only the information reasonably required to deliver or release your order, such as your name, phone number, address, selected pickup location and order reference.

We do not sell your personal information.

 

7. International Data Transfers

Some of our service providers may store or process information outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal, contractual or security safeguards are in place.

 

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example:

• Order and transaction records may be retained to meet accounting, tax, fraud-prevention, warranty and legal requirements.

• Account information may be kept while your account remains active.

• Marketing information may be retained until you unsubscribe or withdraw consent.

• Customer-support messages may be retained while an enquiry, complaint or dispute is being handled.

• Reviews may remain published until they are removed by us or following a valid request.

• Website analytics and security records are retained according to our settings and operational requirements.

When information is no longer needed, we may delete it, anonymise it or securely restrict access to it.

 

9. Customer Accounts and Reviews

When you create an account, we store the information required to manage your profile, orders and account access.

You are responsible for keeping your login details confidential.

When you submit a product review, your review and chosen display name may be visible publicly. Do not include your address, phone number, medical records or other sensitive information in a public review.

We may refuse, edit or remove reviews that contain personal information, spam, unlawful material, offensive content or information unrelated to the product.

 

10. Your Privacy Rights

Subject to applicable Nigerian law, you may have the right to:

• Know whether we process your personal information.

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information where there is no lawful reason to retain it.

• Request restriction of certain processing.

• Object to certain uses of your information.

• Withdraw consent previously provided.

• Object to direct marketing.

• Request your information in a portable format where applicable.

• Make a complaint about how your information has been handled.

We may ask you to verify your identity before completing a request. Some requests may be limited where we must retain information for legal, security, accounting, fraud-prevention or dispute-resolution purposes.

You may also submit a complaint to the Nigeria Data Protection Commission.

 

11. Information Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, payment system or online transmission method can be guaranteed to be completely secure. Customers should also protect their passwords and avoid sharing sensitive information through unsecured channels.

 

12. Children’s Privacy

Our website is not designed to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

A parent or guardian who believes that a child has provided personal information without proper permission should contact us so that we can review and, where appropriate, remove it.

 

13. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.

 

14. Changes to This Policy

We may update this Privacy Policy when our services, technology, delivery methods, legal obligations or data practices change.

The latest version will be published on this page with an updated revision date.

 

15. Contact Us

For questions, complaints or requests concerning your personal information, contact:

Lyfline Meds

Email: hello@lyflinemeds.com
WhatsApp: +234 814 235 1724
Website: lyflinemeds.com