Last updated: 2 August 2026

These Terms of Service govern your access to and use of lyflinemeds.com, including purchases made through the website.

The terms “Lyfline Meds,” “we,” “us,” and “our” refer to Lyfline Meds. The terms “you” and “customer” refer to anyone who visits the website, creates an account, contacts us, or places an order.

By accessing the website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

Please do not use the website or place an order if you do not agree to these terms.

 

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

If you are under 18, you should only use the website or place an order with the involvement and permission of a parent or legal guardian.

You are responsible for ensuring that your use of the website and any products purchased from us is lawful in your location.

 

2. Customer Accounts

You may browse and place orders as a guest or through a customer account where available.

You agree to:

• Provide accurate and current information.

• Keep your login details confidential.

• Notify us if you suspect unauthorised access to your account.

• Accept responsibility for activity carried out through your account.

We may suspend or close an account where we reasonably suspect fraud, misuse, unauthorised access, false information, or a breach of these Terms.

 

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate.

However:

• Product packaging, colour, design, or labelling may occasionally differ from website images.

• Manufacturers may update packaging or product information without prior notice.

• Screen settings may affect how colours and product images appear.

• Product availability may change without notice.

You should read the product label, instructions, warnings, expiry information, and manufacturer’s documentation before using a product.

Contact us before ordering if a specific feature, size, model, accessory, ingredient, or packaging detail is important to your purchase.

 

4. Health Information and Pharmacist Guidance

Information provided on our website, blog, social-media pages, product listings, email, WhatsApp, or other communication channels is for general educational and product-information purposes.

It is not a diagnosis, emergency service, or substitute for personalised advice from a doctor, pharmacist, or other qualified healthcare professional.

Pharmacist guidance provided by Lyfline Meds is based on the information you voluntarily provide. You are responsible for ensuring that this information is accurate and complete.

You should seek appropriate professional care if:

• You have severe, persistent, or worsening symptoms.

• You believe you are experiencing a medical emergency.

• You are pregnant, breastfeeding, taking medication, or managing a medical condition and are unsure whether a product is appropriate.

• A product label or professional has advised you to obtain medical supervision.

Do not delay urgent or necessary medical care because of information found on our website.

 

5. Prescription Medicines

Lyfline Meds does not currently sell prescription-only medicines through the website.

If prescription services are introduced, additional terms may apply, including prescription verification, pharmacist review, identity checks, quantity restrictions, and regulatory requirements.

Displaying a prescription medicine on the website in the future will not guarantee that it can be supplied. We may refuse or cancel any prescription order that does not meet applicable professional, legal, safety, or verification requirements.

 

6. Placing an Order

When you submit an order, you are offering to purchase the selected products under these Terms.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

An order is accepted when we expressly confirm acceptance or begin preparing or dispatching it.

Please review your product selection, quantity, phone number, delivery address, state, and pickup location before submitting your order.

 

7. Our Right to Refuse or Cancel an Order

We may refuse, limit, or cancel an order where:

• A product is unavailable.

• The price or product information contains an obvious error.

• Payment is unsuccessful, reversed, unauthorised, or suspected to be fraudulent.

• Customer or delivery information is incomplete or incorrect.

• The quantity ordered suggests unauthorised commercial resale.

• We cannot deliver to the selected location.

• The order may breach a legal, regulatory, professional, or safety requirement.

• The customer has materially breached these Terms.

If payment has already been received for a cancelled order, we will arrange a refund using the applicable payment method.

 

8. Prices and Payment

All prices are displayed in Nigerian naira unless stated otherwise.

Product prices, discounts, promotions, and delivery fees may change without notice. Changes will not affect an accepted order unless the displayed price resulted from an obvious error.

The total amount payable will be shown at checkout before you complete your order.

Payments may be processed through Paystack or another approved payment provider. By selecting a payment method, you confirm that:

• You are authorised to use it.

• The information provided is accurate.

• Sufficient funds are available.

• The transaction is not fraudulent or unlawful.

We do not generally store complete payment-card information. Payment providers process payment details under their own terms and privacy policies.

 

9. Promotions and Discount Codes

Promotions may be subject to separate conditions, including:

• Start and end dates.

• Minimum order values.

• Product exclusions.

• Customer or location restrictions.

• Single-use limits.

• Stock availability.

Discount codes cannot be exchanged for cash and may not be combined unless expressly stated.

We may withdraw or correct a promotion where it was published in error, misused, manipulated, or affected by fraud.

 

10. Shipping, Delivery and Pickup

Orders are delivered according to our Shipping Policy.

We currently offer:

• Home delivery within available areas of Lagos.

• Delivery to designated pickup locations across Nigeria.

Delivery dates and times are estimates and may be affected by traffic, weather, public holidays, courier disruptions, incorrect customer information, or other circumstances outside our reasonable control.

Dispatch does not mean that an order will be delivered on the same day.

You are responsible for:

• Providing accurate delivery and contact information.

• Keeping your phone available for delivery communication.

• Selecting the correct pickup location.

• Collecting pickup orders within the delivery provider’s collection period.

• Paying any properly disclosed additional charge for an extended delivery area.

Ownership and responsibility for an order pass to you when it is delivered to the address provided or collected from the selected pickup location.

 

11. Failed Deliveries and Uncollected Orders

A delivery may be considered unsuccessful where:

• The address is incorrect or incomplete.

• The recipient cannot be reached.

• Access to the delivery location is unavailable.

• The customer refuses an eligible order.

• The order is not collected within the permitted pickup period.

Additional delivery, return, storage, or redelivery charges may apply.

Failure to collect or accept an eligible order does not automatically cancel the order or qualify it for a full refund.

 

12. Cancellations, Returns and Refunds

Cancellations, returns, exchanges, and refunds are governed by our Returns and Refunds Policy.

You may request to cancel an order before dispatch. We may be unable to stop an order once processing or dispatch has started.

Change-of-mind returns must generally be requested within seven calendar days and must meet the stated eligibility conditions.

Opened products are not eligible for change-of-mind returns. This does not prevent a valid claim where an item is faulty, damaged, unsafe, incorrect, or materially different from its description.

Nothing in these Terms removes any right or remedy available to you under applicable Nigerian consumer-protection law.

 

13. Your Product Responsibilities

After receiving a product, you agree to:

• Inspect the item and packaging promptly.

• Confirm that the product is correct before opening or using it.

• Read and follow the label, instructions, warnings, and storage requirements.

• Use the product only for its intended purpose.

• Keep products away from children where required.

• Stop using and report a product that appears damaged, defective, contaminated, expired, or unsafe.

• Avoid modifying, repairing, relabelling, or tampering with a product.

Lyfline Meds is not responsible for damage caused by misuse, improper storage, unauthorised modification, use contrary to instructions, or normal wear and tear.

 

14. Personal and Household Purchases

Unless we approve otherwise in writing, products purchased through the website are intended for personal or household use.

You must not:

• Purchase products for unauthorised resale or export.

• Remove, replace, or alter product labels or expiry information.

• Make false medical, performance, or regulatory claims about our products.

• Sell counterfeit or substituted products using our name or product content.

• Use our website to support an unlawful business activity.

We may limit quantities or cancel orders that reasonably appear to be intended for unauthorised resale.

 

15. Reviews and User Content

You may be able to submit product reviews, comments, photographs, or other content.

By submitting content, you confirm that:

• It reflects your genuine experience.

• It is accurate to the best of your knowledge.

• You own it or have permission to submit it.

• It does not contain confidential or private information.

• It does not infringe another person’s rights.

• It is not unlawful, threatening, abusive, defamatory, obscene, misleading, or fraudulent.

• Any reward, free product, discount, or incentive connected to the review has been disclosed.

You grant Lyfline Meds a non-exclusive, worldwide, royalty-free licence to store, reproduce, publish, format, and display the content for operating and promoting our business.

We may reject, moderate, or remove content that violates these Terms. We will not knowingly present fabricated reviews as genuine customer feedback.

 

16. Acceptable Use of the Website

You must not:

• Use the website for an unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to an account, server, or system.

• Introduce viruses, malware, or harmful code.

• interfere with the website’s security or operation.

• Collect another person’s information without permission.

• Send spam or unsolicited promotions through the website.

• Impersonate another person or organisation.

• Submit false orders, chargeback fraud, or misleading information.

• Copy, scrape, or extract substantial website content for commercial use.

• Use automated systems in a way that disrupts or places an unreasonable burden on the website.

We may restrict access, cancel orders, or report suspected unlawful conduct to the appropriate authorities.

 

17. Intellectual Property

The website and its original content, including our name, logo, design, written content, graphics, photographs, videos, and other materials, are owned by or licensed to Lyfline Meds.

You may use the website for personal, non-commercial shopping and information purposes.

You may not reproduce, republish, distribute, modify, sell, licence, or commercially exploit our content without prior written permission.

Product names, images, and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.

 

18. Third-Party Services and Links

Our website may use or link to services operated by third parties, including payment processors, delivery providers, pickup-location operators, analytics platforms, messaging providers, and social-media platforms.

Their services may be governed by separate terms and privacy policies.

We are responsible for our own sales and customer obligations. However, we do not control the independent websites, systems, or services operated by third parties.

A link to another website does not mean that we endorse all of its content or practices.

 

19. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By placing an order, you authorise us to share the minimum information reasonably necessary with payment processors, delivery companies, pickup providers, and other service providers involved in completing your transaction.

You are responsible for avoiding unnecessary medical, financial, or private information in public reviews or comments.

 

20. Website Availability and Errors

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

We may:

• Update or suspend parts of the website.

• Correct typographical or technical errors.

• Change product information.

• Remove unavailable products.

• Cancel an affected order and issue a refund where an obvious error prevented us from fulfilling it correctly.

We are not required to honour an obviously incorrect price where a reasonable customer would recognise that it was published in error.

 

21. Product Quality and Statutory Rights

We do not exclude warranties, duties, remedies, or protections that cannot lawfully be excluded.

Customers are entitled to products that meet applicable quality and safety requirements and are reasonably suitable for their ordinary intended purpose.

Where a product is confirmed to be faulty, damaged, unsafe, incorrect, or materially different from its description, the available remedy may include repair, replacement, exchange, or refund, depending on the circumstances and applicable law.

 

22. Limitation of Liability

To the maximum extent permitted by law, Lyfline Meds will not be responsible for losses that:

• Were not reasonably foreseeable when the order was accepted.

• Resulted from incorrect information provided by the customer.

• Resulted from misuse, improper storage, modification, or failure to follow product instructions.

• Were caused solely by an independent event outside our reasonable control.

• Relate to business resale, lost profit, or commercial opportunity arising from a product purchased for personal use.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, defective or unsafe products, negligence where liability cannot lawfully be excluded, or any other responsibility that cannot be limited under Nigerian law.

 

23. Events Outside Our Control

We will not be responsible for a delay or failure caused by events outside our reasonable control, including severe weather, flooding, fire, epidemic, civil disturbance, government restrictions, transport disruption, payment-network failure, internet outage, or widespread courier interruption.

Where possible, we will inform affected customers and take reasonable steps to reduce the impact.

 

24. Complaints and Disputes

Please contact us first if you have a complaint about an order, product, payment, delivery, or service.

Provide:

• Your full name.

• Order number.

• A clear description of the issue.

• Relevant photographs, videos, payment records, or communication.

We will review the complaint and attempt to resolve it fairly.

This section does not prevent you from exercising any right to contact an appropriate regulator, consumer-protection authority, or court.

 

25. Suspension and Termination

We may suspend or terminate access to the website or a customer account where there is a serious or repeated breach of these Terms.

Termination does not affect:

• Accepted orders already being processed, unless cancellation is reasonably necessary.

• Outstanding payment obligations.

• Rights or liabilities that arose before termination.

• Provisions intended to continue after termination.

 

26. Governing Law

These Terms and purchases made through the website are governed by the laws of the Federal Republic of Nigeria.

The parties should first attempt to resolve disputes through direct communication.

Where a dispute cannot be resolved, it may be submitted to a court of competent jurisdiction in Nigeria. Subject to any mandatory consumer right, the courts located in Lagos State will have jurisdiction.

 

27. Changes to These Terms

We may update these Terms to reflect changes to our services, delivery arrangements, payment methods, business practices, or legal obligations.

The updated version will be published on this page with a revised date.

Changes will not unfairly alter the terms of an order that was already accepted before the change took effect.

 

28. Contact Us

Questions, complaints, or notices relating to these Terms should be sent to:

Lyfline Meds
Website: lyflinemeds.com
Email: hello@lyflinemeds.com
WhatsApp: +234 814 235 1724
Business address: Lagos, Nigeria
Business registration number: 7324427