We want you to shop with confidence. Please review this policy before requesting a return, exchange, or refund.

 

Change-of-Mind Returns

You may request a return within 7 calendar days of receiving your order if:

• The item is unopened and unused.

• All seals remain intact.

• The item is in its original packaging.

• All accessories, manuals, labels, and complimentary items are included.

• You provide your order number or proof of purchase.

We reserve the right to reject items that have been opened, used, damaged after delivery, or returned incomplete.

 

Return Delivery Costs

For change-of-mind returns, the customer is responsible for the return delivery cost.

The original delivery fee is not refundable. Please package the item securely, as you may be responsible for any damage that occurs while it is being returned.

 

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept change-of-mind returns for:

• Opened test kits, supplements, or consumable products.

• Products with broken or removed safety seals.

• Used medical equipment or personal-use items.

• Items damaged through misuse, improper handling, or improper storage.

• Items returned without their original packaging or included accessories.

These restrictions do not apply when an item was delivered faulty, damaged, incorrect, unsafe, or materially different from its website description.

 

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it is delivered or collected.

If you receive a faulty, damaged, or incorrect item, contact us preferably within 48 hours of delivery. Send us:

• Your order number.

• A clear description of the problem.

• Photos or videos showing the item, packaging, and delivery label.

Keep the product and all original packaging while we investigate the issue.

Once the claim is confirmed, we will arrange an appropriate replacement, exchange, repair, or refund at no additional cost to you.

Do not continue using a product that you believe may be faulty or unsafe.

 

Opened Items

Opened or used items are not eligible for a refund because you changed your mind.

However, an opened item may still be reviewed if it is faulty, unsafe, incorrect, or not as described. Approval will depend on the circumstances, available evidence, product warranty, and applicable consumer-protection rights.

 

Order Cancellations

You may request to cancel an order before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled immediately. You may request a return after receiving it, subject to the eligibility requirements and return costs stated in this policy.

 

How to Request a Return

Contact us before sending any item back.

Provide your order number, the item you wish to return, and the reason for the return. We will review your request and provide the correct return instructions.

Do not send returns to a delivery pickup location or courier office without our approval. Unauthorised returns may not reach us and may not be processed.

 

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another suitable option or issue an approved refund.

For change-of-mind exchanges, the customer is responsible for the return and new delivery costs.

 

Refunds

Returned items will be inspected before a refund is approved.

Approved refunds are issued to the original payment method within 5 to 10 business days after approval. Your bank or payment provider may require additional time to reflect the refund.

Refunds for change-of-mind returns do not include the original delivery fee or return delivery cost.

An item that does not meet the return conditions may be returned to the customer at the customer’s expense.

 

Delivery Refusal and Uncollected Orders

Refusing an eligible order or failing to collect it from a selected pickup location does not automatically qualify it for a full refund.

Any delivery, return, storage, or redelivery costs incurred may be deducted from the approved refund, except where the order was faulty, damaged, incorrect, or cancelled by Lyfline Meds.

 

Contact Us

To request a return, exchange, or refund, contact:

Email: hello@lyflinemeds.com
WhatsApp: +234 814 235 1724

Please include your order number in your message.

Nothing in this policy limits any consumer rights or remedies available under applicable Nigerian law.